We all have at least one home computer, be it a desktop or laptop, and we are rapidly growing to where it is one computer per person. Our mobile devices, like smartphones and tablets, are fast becoming an integral part of our lives, helping us to stay connected and productive. For entertainment we use smart TVs, digital video receivers, game systems and media centers. Even our homes are becoming smart as we start to remotely control our environment through the use of smart thermostats, lights, appliances, and irrigation systems. For those of us who have children and/or pets or just want an eye on our belongings, we begin to integrate security devices such as cameras, motion detectors, door and window sensors and alarm systems.
What happens when things go wrong?
You come home one evening and your smart TV is no longer connecting to Netflix. What do you do? You call the manufacture, and because they are outsourcing support to save money, you are lucky if you get someone who is knowledgable and easy to understand. Once you explain the issue they are quick to blame Netflix, your wi-fi device, your router or even your internet service provider. The truth is that all of these devices and services can be interdependent and you simply want someone to take ownership of the issue and provide you with the right solution. You are too busy to spend time making several technical support calls grasping for a help. At times their representative can even make things worse. Your time is better spent with family, doing the things you enjoy or even on the pile of work at your desk. The need for knowledgable, trustworthy technical support, regardless of the device, manufacturer or service provider, quickly becomes apparent.
The Complete Solution
At InfoTek Solutions, we have the experience and skill to meet the challenge of integrating these various technologies in the homes of our clients. We listen to your plans and concerns as we consult with you to thoughtfully incorporate technology that will make your lives better. When trouble arises we empathize with you because we understand your needs. We take full ownership of the issue and we see it through to resolution. Our passion for technology is only second to our love of helping people like yourself. We take away the burden and aggravation that comes when technology fails to work and bring back the joy of using the gear you own. We provide you with peace of mind, knowing that you can trust and rely on us for expert and efficient service. We give you back your time so you can spend it on what really matters.